Course

Course on “Excellence in Customer Service in Children's Rooms”

About the course

This online course on “Excellence in Customer Service in Children's Rooms” is aimed at all those people who want to acquire knowledge about Customer Service in Children's Rooms, providing all those who take it with the necessary knowledge and as examples practical to carry out the required skills.

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Information
Each of the topics that appear below are provided with a theoretical section and practical cases.
At the end of the syllabus, a final exam will be taken with your name, surname and email and the answers will be sent for evaluation.
The Course will be certified with an accrediting diploma that can be downloaded with the accrediting diploma with the contents of the course.
Syllabus
Introduction: Quality in Customer Service. Objectives and Qualities of a monitor.
Topic 1: Excellence in customer service. How we achieve excellence in customer service.
Topic 2: Loyalty and Bonding.
Topic 3: Typology of clients. Who is it addressed to?
Topic 4: Communication skills. How to deal with parents.
Topic 5: Claims management.
Topic 6: The importance of active listening.
Topic 7: Question of attitude
Evaluation Questionnaire
courses
Course on “Excellence in Customer Service in Children's Rooms”
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